Shipping and Returns
You can shop with confidence on our secure website.
Should you encounter any issues or have any queries regarding our website, clothing or anything at all, please feel free to call us on 07788193191 or email sales@kasbahclothing.com
Payment
For added security all of the payments made online are hosted by Stripe, one of the world’s leading electronic payment providers who have the systems and experience to ensure your card payment is totally safe. Your refunds will also be processed using the same system. You can pay using Maestro, Solo, Amex, Visa and Mastercard. We also accept payments via Paypal.
Delivery charges
Postage charges are as follows:
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UK Delivery (including Northern Ireland) |
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Parcels to anywhere in the UK with an order value of under £74.99 (inc. N.Ireland) (tracked 48 hour service) |
£4.95 |
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Parcels to anywhere in the UK with an order value of £50 or over (inc. N.Ireland) (tracked 48 hour service) |
FREE |
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International Delivery |
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Royal Mail Service to Europe (Inc. S Ireland) 4-6 days delivery |
£11.95 |
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Royal Mail Service to North America 6-8 days delivery |
£14.95 |
Parcels that are sent with Royal Mail using our standard tracked 48 hour service should be with you 48 hours after being posted. However Royal Mail will not take responsibility for loss or damage for up to 15 working days from the date the parcel was sent. We do endeavour to send your parcel to you as quickly as possible but please allow a maximum of 28 days delivery.
Free Delivery
Free standard delivery is available on orders which have a value of £50 or over to the UK.
Kasbah Clothing reserve the right to discontinue a free delivery promotion at any time without prior notice and/or to change the amount required for eligibility.
Returns
As a small company we ask that mail order returns are sent back to us within 14 days of receipt. Goods returned within 14 days will be refunded. We only offer exchanges if it is a like for like swap of the same item for either a different size or colour. If you require other products please place a separate order.
Please repack the item(s) you wish to return and include the required information on your returns slip. Returns are payable by the customer, apart from cases of faulty items or errors on the part of Kasbah.
All items should be returned to:
Kasbah Clothing – Return Dept.
2 Holton Studios, Nickerson Way, Holton-Le-Clay, Lincolnshire, DN365LE
Stock Availability
Whilst we make every effort to ensure that this website is up-to-date it is not possible to ensure that all items are always available when you order.
All orders are accepted subject to availability of the goods. If any ordered goods are not readily available to us, we will inform you as soon as possible. For the avoidance of doubt other goods ordered by you will be dispatched in the normal way.
Free Gift Promotion
From time to time we offer a free gift when a transaction meets a stated minimum order value. The order value is the price of full-price items bought in a single transaction and excludes postage.
Free gift is limited to a choice of one only of the items in the promotion and available only while stocks last. The free gift may not be exchanged for money, discount or any other product or incentive.
Discount Codes and Promotions
From time to time we may offer discount codes to be used against certain products. These codes may not be used in conjunction with any other offer or promotion unless otherwise stated.
When items are purchased as part of a promotion, any returns will be refunded at the discounted price. In the case of ‘Buy One, Get One…’ if one item is returned, you will be charged full price for the item kept, and you will be refunded the difference.
Gift Vouchers
Gift Vouchers purchased online may only be redeemed online. Multiple, valid gift voucher codes may be utilised in one order. Gift Vouchers may not be exchanged for cash.