FREQUENTLY ASKED QUESTIONS
Welcome to Kasbah Clothing - Plus Size Style. Below you will find our frequently asked questions section.
We've tried to answer any potential questions you may have below, but should you have any other specific queries, please do not hesitate to contact us.
ARE YOU BASED IN THE UK?
Out clothes are designed and produced in Morocco where our owner and designer Heather lives. They are then shipped over to our warehouse based in Lincolonshire. All your orders and queries are processed there.
DO YOU OFFER NEXT DAY DELIVERY?
We do. Please select this option at the checkout. We use Royal Mail to ship our parcels, and 1pm Next Day delivery is available to all our UK customers on orders placed before 2pm, Monday t0 Friday.
Please note, any orders placed after 2pm on Friday will be shipped Monday.
Please see our shipping guide for more information.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes we do, please select your country at the checkout where your cost will be calculated. Please also see our shipping guide.
DO YOU OFFER RETURNS?
Yes we do, please use the returns slip inside your parcel to send any items back, where upon receipt we can offer a full refund (T&Cs apply) or an exchange.
Please see the link below for more information.
CAN I PHONE OR EMAIL MY ORDER THROUGH?
Yes of course! We understand not everyone enjoys online shopping and often find the checkout process difficult, or prefer to speak to a 'real person' - we are more than happy to take your order over the phone.
Our number is 07788193191 and we are open between 10am and 4pm, Monday - Friday (excluding Bank Holidays). Or alternatively, you can email on firstname.lastname@example.org
DO YOU HAVE A SIZE GUIDE?
Each individual garment has its own sizing. Please check the item description against your own measurements to gauge what size you will need to order.
If you have any further questions regarding the current situation, please do get in touch
+44 (0) 7788 193 191
5 Holton Studios, Nickerson Way, Holton-le-Clay, Lincolnshire, DN365LE
M-F: 10am-4pm, S-S-BH: Closed
FAQ contact form
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